" We were looking for a single point of contact for our telecom service needs to handle our national footprint and supplement our corporate telecom department. Tandem Data is very responsive in getting our requests handled in a timely manner. I cannot imagine using another group after this experience."

M. Howsen, Director IT, Cross Point Funding

Avaya Certified Business Partner

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Avaya Merlin Magix Phone System

Expanable to 80 lines and 200 extensions.


Avaya MagixDallas, the Avaya Merlin Magix® Integrated System is a public branch exchange (PBX) with a built-in ability to emulate a traditional key system. The system uses a single platform to deliver key communications capabilities, from basic voice to Internet access, making it highly cost-effective and easy to install, service, maintain, and grow.

Key Features:

  • Expansion to 80 lines and 200 extensions
  • Full compatibility with Merlin Legend MLX, Partner Enhanced ETR or Multiline MLS telephones
  • Caller ID for internal and external calls
  • Internet and voice terminal access with the optional Merlin Magix Integrated Network Access (ANI) card
  • PC based dialing and screen pops of customer files with Computer-Telephony Integration (CTI) interfaces
  • Monitor call handling with Merlin Magix Reporter software
  • Also compatible with the new Merlin 4400 telephones
  • Easy administration with WinSPM software (optional)
  • Integrated call center systems: Basic Customer Care and Enhanced Customer Care
  • Multi-site networking
  • Add line and station cards as needed

Reliable, Continuous Operation
The Merlin Magix Integrated System helps ensure continuous operation by using Flash ROM PCMCIA technology, which offers simplified back-up and restore capability and software upgrades. A separate PC is not required.

Support for E-business
The key to success in today's e-business world is to get all of your communications applications working together. The Avaya™ Web Communications Server when implemented with MERLIN Messaging R2.0 combines voice messaging with intranet, extranet Web site hosting, e-mail, e-commerce, and Internet access.

Mobility Support
The Merlin Magix Integrated System can provide cost-effective solutions for your employees on the go. Cordless telephones, loudspeaker paging, voice messaging with outcalling, and the TransTalk Digital Wireless System keep your employees in touch wherever they are.

Easy Administration
Merlin Magix Windows-based System Programming and Maintenance (WinSPM) software makes it easy to program system and telephone features without duplicating each task. Its user-friendly, graphical user interface (GUI) provides on-screen icons and menus to help guide you through each step.

Choice of Telephones
The Merlin Magix Integrated System provides full compatibility with many of telephones you already own: MERLIN LEGEND Multi-Line Extension (MLX) Voice Terminals; PARTNER Enhanced Tip/Ring (ETR) or MultiLine Sets (MLS); plus the new generation of MERLIN 4400 Series Digital Voice Terminals.

Multi-site Networking
A Merlin Magix private network can help maximize your facilities by sharing voice, high-speed data/video, and a
single voice messaging system across multiple locations.

Call Center/Customer Service
Call center functionality is integrated into the system. No additional software or hardware devices are required for basic automatic call distribution (ACD) service.

Integrated Network Access
The Merlin Magix Integrated Network Access (INA) module provides high-speed Internet access on a single card that includes T1 connectivity, router, CSU/DSU, and packet-filtering firewall software.

Centralized Voice Mail
When a company has more than one location, a centralized voice mail solution such as MERLIN Messaging can save money and improve communication. Ccentralized voice mail comes with the system's powerful networking capabilities.

A Powerful Attendant
The Merlin Magix direct station selector (DSS) consoles support up to 150 extensions. The console is easy use and has a small footprint on your attendant's desk.

Caller ID
The Merlin Magix includes standard caller ID-equipped line modules that eliminate the need for separate caller ID adjuncts or more expensive modules.

Prioritizing Calls
The Merlin Magix Integrated System supports queued call consoles (QCC) that can prioritize incoming calls by trunk group.

Remote Call Forwarding with Internal Alert
Incoming calls destined for certain individuals will also alert at a programmed external telephone number such as a cell phone. If unanswered, the call would be treated as unanswered and go to voice mail.

Remote Diagnostics
The Merlin Magix Integrated System provides a built-in modem enabling remote administration and troubleshooting as a standard feature.