Tandem Data - Phone Systems Dallas

" We were looking for a single point of contact for our telecom service needs to handle our national footprint and supplement our corporate telecom department. Tandem Data is very responsive in getting our requests handled in a timely manner. I cannot imagine using another group after this experience."

M. Howsen, Director IT, Cross Point Funding

Have any questions?

Get answers to your questions using our information request form.

Request Information

For more information about this product, please submit the following form:

Name: *

Phone : *

Email : *

Please call me

March, 2012 Edition

Tandem Data Telecommunications Solutions

Hot talking solutions

Trends in today's VoIP phones

Technology is moving forward at a fast pace and so are the devices that intelligently give small-to-mid-sized business improved unified communication. Avaya IP Office comes in a variety of styles and designs which include corded and cordless IP phones, plug and play wireless headsets, conference business phones and many others. Tandem Data found companies are focused on enhancing user experience and productivity through new mobile options, improved sound clarity and progress in multimedia functionality.

#1: Multimedia Features, High-resolution displays, color touchscreens and USB connectivity are becoming popular among IP phone system users.

#2: Headset and Blue-Tooth Compatibility Multi-line offices will benefit from expandable handsets, and the ability to plug in headsets. Multiple bluetooth connections will continue to be a popular feature on many corded and cordless phone models.

#3: Mobility and Comfort Corded and wireless headsets have been around for several years. In 2012, you can expect to see more advanced versions that provide increased range, extended talk time and the ability to move between cell phone and IP phone calls. Designs from many well-known brands are sleeker, focusing on user comfort. These lightweight, ergonomically designed headsets tout all-day comfort to eliminate muscle and neck strain from cradling a telephone handset between your head and shoulder.

#4: Improved Sound Quality Call clarity is critical to elevate customer service experiences. Many of today's phones, headsets and bluetooth compatible devices incorporate acoustic technologies and noise-cancelling microphones to ensure that users hear and are heard clearly. Look for DSP-enhanced sound clarity, hi-fi audio quality, and high-definition sound on many of today's cutting-edge IP Office phones.

In the News

Avaya acquires integrated videoconferencing leader RADVISION Ltd.

Avaya's plans to simplify video for the enterprise and "on the go" business users have kicked off in earnest. Earlier this month, the company announced its agreement to acquire RADVISION Ltd., a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. Through this acquisition, Avaya will provide customers with a highly integrated and interoperable suite of cost-effective, easy to use, high-definition video collaboration products, with the ability to plug and play multiple mobile devices including Apple iPad(R) and Google Android(TM). simplifying video for the enterprise and "On the Go" business users.

Easy-to-use video with intuitive collaboration.
Anywhere, anytime, any device communication.
Simplify and reduce the cost of today's complex video networks.

"The opportunity for personal workspace is now," said Kevin Kennedy, president and CEO of Avaya. "Customers demand a rich, collaborative user experience that is interoperable and easy to use. In addition, we believe this transaction will leverage a highly-skilled, incredibly talented and experienced workforce ready to deliver video to enterprise customers. With this acquisition we will seek to extend videoconferencing to any device, anytime, anywhere, making it as easy as a phone call, seizing the opportunity to deliver a fully-integrated solution and architecture that we believe sets us apart from the competition."

Case Study: Whaley Foodservice Repairs

TandemDataHeader With twelve locations across the Southeast and a successful 65 year track record in the food service industry, Whaley Foodservice Repairs is one of the largest independent commercial food equipment service companies in the United States.

Providing customer service through their contact center is a key component of Whaley Foodservice Repairs business. Like many call centers, the company needed accurate information to monitor current incoming call count, time spent on and off calls to make better management decisions on current staffing. Before switching to DATEL's Call SWEET! Live on the Avaya IP Office solution, managers had limited reporting on what their agents were doing and how many calls they were taking for each of their hunt groups.

With DATEL's Call SWEET! Live they were able to run daily and monthly reports that showed how many calls their employees took, which hunt groups got the most calls, and how long their employees were spending in Do Not Disturb versus Idle. In addition to the reports, Jeff Quattlebaum, the Global Contact Center Manager at Whaley Foodservice, used the live views to see which agents were available for calls and which were on the phone to manage break times more effectively.

Before implementing the new system, Quattlebaum only had a rough idea of when their busiest times were. Call SWEET! Live allowed him to focus in on the actual times they were losing the most calls giving him accurate data to make staffing decisions quickly. He reduced the number of abandoned calls by more than half, and shifted staffing to manage work flow, avoiding the need for additional hires.

The combined multi-site capabilities of the Avaya IP Office and DATEL's Call SWEET! Live also enabled Whaley to hire and effectively manage a key employee living outside of their geographic area, as if he were right in their office.

Using Call SWEET! Live was also the catalyst Quattlebaum needed to introduce Avaya IP Office into their branch offices. That decision alone eliminated intra-office long distance charges resulting in huge savings for the company.

Power Your People

Learn which solutions help your employees perform

Power User Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages-voice, email, and fax-in a single inbox, and are automatically notified of important messages.

System: Preferred Edition

Mobile Worker Make any mobile phone an extension of the office phone system-complete with call handling features and speed dials.

System: Preferred Edition

Office Worker Use a single, easy-to-use interface to manage conferencing, check the status of co-workers and for messaging, speed dial and IM.

System: Preferred Edition

Teleworker Users connect their phones to the company's phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

System: Preferred Edition

Receptionist Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen.

System: Essential Edition

Customer Service Supervisor Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

System: Advanced Edition

Customer Service Agent This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out.

System: Advanced Edition